Dedham, Massachusetts · Monday–Sunday, 11:00 AM – 10:00 PM
Contact Papa Gino's
General questions, feedback about a visit, and catering inquiries all start here. Pick the route that fits what you need and we will get it to the right team.
Reach the right desk
For anything about a specific order, your store is usually the fastest path, since the location prepared the food and has the details. Use the routes below for everything else, and include enough context that we can route your message correctly the first time.
If you would rather talk it through, the phone line at the Dedham office is answered during posted hours. Papaginos contact by email works well for anything you want in writing.
Papa Gino's, 1100 Providence Highway, Dedham, MA 02026
This is the company office, not a restaurant. For dine-in, takeout, or delivery near you, open the Locations page and pick your store.
General questions
If your question is not tied to a specific order, the contact form is the right starting point. We read what comes in and direct it to the team that can answer, so a clear message is the fastest one to resolve.
Name the store and the date
If your question touches a visit, tell us which location and when. That one detail lets the right store pull up the day and answer with something concrete instead of a guess.
Say what you need in a sentence
You do not need to write an essay. A short paragraph about what happened or what you are asking, plus a way to reach you, is enough for us to route it properly.
One question per message
If you have a menu question and a separate catering question, send them as two messages. Separate threads reach the right people without one part of your note waiting on the other.
Feedback about a visit
If something about a recent visit did not go as expected, tell us which location and when. Store-level feedback is the most useful kind, because it goes to the people who can actually look into it rather than sitting in a general inbox.
Specifics help. The date, the store, and what happened give us something to work with. General complaints without a location are harder to resolve, and we would rather solve the thing you actually ran into.
If the issue is about an order that is still open, call the store directly. They have the ticket in front of them and can act while it still matters.
Find your store's contact details
Before you write
Have the store name, the date of your visit, and the approximate time ready. Those three details turn a general note into something a store manager can check against their own records.
Catering inquiries
Feed a group
Catering is handled at the store level, so the more you can tell us up front, the faster the store can respond with what is possible for your date.
For larger orders, group meals, or events, use the contact form and note that it is a catering inquiry. Include the date, the approximate number of people, and the location you are considering, and we will pass it to the store that would prepare the food.
The day you need the food, and roughly what time it should be ready.
An approximate number of people is enough. It does not need to be exact.
Which location you have in mind, or the town if you are not sure yet.
Reach a specific store
For questions about hours, an active order, or delivery to your address, contact the store directly. Each location page lists the address and the details that apply to that restaurant.
That is usually quicker than going through a general channel, because the store already has the context. If your local Papa Gino's is the one that took the order, it is the one that can adjust it.
Send a message
Use this form for general questions, feedback about a visit, or a catering inquiry. The more context you give, the faster it reaches the person who can answer it.
What to include
- Your name and a way to reach you, by phone or email.
- The store location and the date, if your message relates to a visit or an order.
- A short description of what you need. A clear paragraph is enough.
Catering inquiries are handled at store level, so please note the date and an approximate headcount so we can route it to the right location.
What happens next
Messages are reviewed and routed to the appropriate team or store. Response times vary depending on the nature of the inquiry and the volume of messages, so allow some time before following up.
For anything urgent about an active order, call the store directly rather than waiting on a form reply. Store contact details are on each location page.
Find the Dedham office
Papa Gino's, 1100 Providence Highway, Dedham, MA 02026. This address is the company office rather than a restaurant, so please do not head here expecting a dining room.
For food, hours, and delivery in your own town, open the Locations page and pick the store closest to you. Each entry lists that restaurant's own details.
Map data for the Dedham office address. Restaurant hours and service vary by location.
Questions we hear before people write in
Which store should I contact about an order?
The store that prepared the order. It has the details of what was made and when, so it can look into the specifics faster than a general inbox. You will find the address and phone number for each restaurant on the Locations page.
How soon should I expect a reply?
It depends on the inquiry and on how many messages are waiting, so please allow some time before following up. If your question is about an order that is still open, calling the store directly is the quicker route.
Can I arrange catering through this form?
Yes. Note that it is a catering inquiry and include the date, an approximate number of people, and the location you are considering. Catering is handled at store level, so those details let the store reply with what is possible.
Is the Dedham address a restaurant I can visit?
No. It is the company office, listed here so you have a mailing address for written correspondence. For a dining room, a pickup counter, or delivery near you, choose a restaurant from the Locations page.
Still not sure where to start
Send it to us and we will route it
If you are not certain which team should see your message, send it through the form anyway and describe what you need. We read what comes in and direct it to the store or department that can answer, whether that is a menu question, feedback about a visit, or a catering request for a date you have in mind.